Care Team Tablets


  • Privacy & Security Settings 

Privacy & Security Settings

Care Team Tablet Safeguards

Tablets can empower care teams in a variety of ways, including facilitating engagement activities, planning and documenting care, internal communication, and streamlining scheduling/operations. As tablets and smartphones become increasingly integrated into the care experience, health care organizations must take precautions to mitigate potential risks.  

Organizations can limit risks by ensuring that devices that are being used as part of the care process are enrolled in management software and configured to prevent issues. The primary risks associated with deploying devices fall into three categories: compliance, unauthorized use, and theft.

Threat Risk Prevention
Compliance / Accidental Sharing of PHI ⚠️  HIPAA Violation Restrict sharing
Unauthorized or Improper Use ⚠️ Loss of Credibility Limit access / capabilities
Lost or stolen iPad ⚠️  Financial Damages Manage & track iPads

HIPAA Compliance

What is HIPAA compliance?  

Home care businesses are considered “covered entities” and must follow The Health Insurance Portability and Accountability Act” (HIPAA) regulations - a set of national standards for the protection of certain health information. The HIPAA Privacy Rule requires safeguards to protect “Protected health information” (PHI) or individually identifiable health information.  

“Individually identifiable health information” is information, including demographic data, that relates to and that identifies the individual, including name, photograph, and information about the individual’s past, present or future physical or mental health or condition.  

What are the risks of using mobile devices?  

There are specific safeguards to protect PHI that’s shared digitally. Email, messaging, social media, and other everyday communication tools are not authorized for sharing “individually identifiable health information.”  

Well-meaningful care staff may unintentionally share a photo, email, or message with family members that includes “Protect health information” (PHI), which is a violation of the HIPAA Privacy Rules.  

  

How to Mitigate the Risks  

The following security safeguards can help prevent HIPAA violations:


1. Consent Forms (HIPAA Authorization)

Getting consent from clients (or athorized family members) that will be participating in the program can help ensure HIPAA compliance. The consent form should clearly explain how and why protected health information will be used.

We also recommend having participating caregivers sign a consent form that clearly states expectations of tablet use and explains tablet security features.

2. Limiting Physical Access  

Organizations can limit access to the tablets by setting up a passcode or password to unlock the device and only distributing that passcode to authorized users.

3. Sharing Restrictions  

Care team tablets are configured using management software to prevent accidental sharing of “Protected health information”. Sharing capabilities are restricted - messaging, email, and other communication services are disabled.

The Care Team Connect app is the only application configured to enable data sharing. It has been developed with the technical safeguards and auditing capabilities that meet HIPAA standards.

Unauthorized Use

What is unauthorized use?  

Mobile devices are deployed within health care organizations for specific purposes; unauthorized use entails searching for content or utilizing services that are not aligned with the organization’s intended use.

What are the risks of unauthorized use?  

Care staff and/or care recipients may use the device to access content or engage in activities that reflect poorly on the organization.

  

How to Mitigate the Risks  

The following security safeguards can help prevent unauthorized use:  

Mobile devices are deployed within health care organizations for specific purposes; unauthorized used entails searching for content or utilizing services that are not aligned with the organization’s intended use.


1. Adult Content Filters

By using management software, care organizations can apply content filters that prevent users from accessing content that's pornographic, violent, or inappropriate.

2. White-labeled App Store

Care organizations can also limit the use of applications on the device. Care Team Tablets restrict all applications that have not been white-labeled for use.

Theft

What are the theft risks?  

Tablets and other mobile devices are desirable and easily concealed; consequently, they are often susceptible to theft.  


How to Mitigate the Risks  

The following security safeguards can help prevent or resolve theft: 


1. Activation Lock

Care Team Tablets are set up with an activation lock, which prevents others from being able to use your iPad if it's lost or stolen.

2. Lost Mode

Care Team Tablets can be remotely locked and located. If a tablet goes missing, care staff can contact Generation Connect to activate “Lost Mode,” which remotely locks the device and provides GPS coordinates for the last known location.

Privacy & Security Settings

Care Team Tablet Safeguards

Tablets can empower care teams in a variety of ways, including facilitating engagement activities, planning and documenting care, internal communication, and streamlining scheduling/operations. As tablets and smartphones become increasingly integrated into the care experience, health care organizations must take precautions to mitigate potential risks.  

Organizations can limit risks by ensuring that devices that are being used as part of the care process are enrolled in management software and configured to prevent issues. The primary risks associated with deploying devices fall into three categories: compliance, unauthorized use, and theft.

HIPAA Compliance

What is HIPAA compliance?  

Home care businesses are considered “covered entities” and must follow The Health Insurance Portability and Accountability Act” (HIPAA) regulations - a set of national standards for the protection of certain health information. The HIPAA Privacy Rule requires safeguards to protect “Protected health information” (PHI) or individually identifiable health information.  

“Individually identifiable health information” is information, including demographic data, that relates to and that identifies the individual, including name, photograph, and information about the individual’s past, present or future physical or mental health or condition.  

What are the risks of using mobile devices?  

There are specific safeguards to protect PHI that’s shared digitally. Email, messaging, social media, and other everyday communication tools are not authorized for sharing “individually identifiable health information.”  

Well-meaningful care staff may unintentionally share a photo, email, or message with family members that includes “Protect health information” (PHI), which is a violation of the HIPAA Privacy Rules.  

  

How to Mitigate the Risks  

The following security safeguards can help prevent HIPAA violations:


1. Consent Forms (HIPAA Authorization)

Getting consent from clients (or athorized family members) that will be participating in the program can help ensure HIPAA compliance. The consent form should clearly explain how and why protected health information will be used.

We also recommend having participating caregivers sign a consent form that clearly states expectations of tablet use and explains tablet security features.

2. Limiting Physical Access  

Organizations can limit access to the tablets by setting up a passcode or password to unlock the device and only distributing that passcode to authorized users.

3. Sharing Restrictions  

Care team tablets are configured using management software to prevent accidental sharing of “Protected health information”. Sharing capabilities are restricted - messaging, email, and other communication services are disabled.

The Care Team Connect app is the only application configured to enable data sharing. It has been developed with the technical safeguards and auditing capabilities that meet HIPAA standards.

Unauthorized Use

What is unauthorized use?  

Mobile devices are deployed within health care organizations for specific purposes; unauthorized use entails searching for content or utilizing services that are not aligned with the organization’s intended use.

What are the risks of unauthorized use?  

Care staff and/or care recipients may use the device to access content or engage in activities that reflect poorly on the organization.

  

How to Mitigate the Risks  

The following security safeguards can help prevent unauthorized use:  

Mobile devices are deployed within health care organizations for specific purposes; unauthorized used entails searching for content or utilizing services that are not aligned with the organization’s intended use.


1. Adult Content Filters

By using management software, care organizations can apply content filters that prevent users from accessing content that's pornographic, violent, or inappropriate.

2. White-labeled App Store

Care organizations can also limit the use of applications on the device. Care Team Tablets restrict all applications that have not been white-labeled for use.

Theft

What are the theft risks?  

Tablets and other mobile devices are desirable and easily concealed; consequently, they are often susceptible to theft.  


How to Mitigate the Risks  

The following security safeguards can help prevent or resolve theft: 


1. Activation Lock

Care Team Tablets are set up with an activation lock, which prevents others from being able to use your iPad if it's lost or stolen.

2. Lost Mode

Care Team Tablets can be remotely locked and located. If a tablet goes missing, care staff can contact Generation Connect to activate “Lost Mode,” which remotely locks the device and provides GPS coordinates for the last known location.

Care Team Tablets


  • Privacy & Security Settings