CARE TEAM CONNECT

The Care Team Connect solution is a natural treatment option for dementia symptoms - specially designed to help home care organizations collaborate with their client's loved ones.

How It Works

Step 1: Invite Loved Ones

Invite loved ones to download the Care Team Connect App - a customiable, HIPAA-compliant app designed to support care team collaboration.

Family Onboarding for Dementia Care

Families are prompted to share content that helps caregivers personalize engagement.

  • Photos - Help people reminisce and feel connected with images of friends and family.
  • Topics - Converse about life passions and memories to help strengthen feelings of purpose and identity.  
  • Music - Enhance mood and help people feel connected to meaningful life experiences through personalized music.

Step 2: Assign the Tablet 

Use the Care Team Connect app to assign clients to managed iPads and seamlessly sync content from loved ones.

Station a Tablet in the Home

  • Personalize for Clients - Sync family insights and photos.
  • Secure Login - Limit access to client profiles, and manage team activity.
  • Customize with Apps - Browse a curated library of gerontologist recommended apps for engagement.

Step 3: Work as a Team 

Keep families involved by sharing updates from engagement sessions.


Connecting Care Providers and Families

  • Expand the Care Team - Invite loved ones to join the team. 
  • Share Moments - Allow caregivers to share special moments or enjoyable activities as updates.  
  • Follow Care Team Updates - View the client engagement feed for updates from loved ones and caregivers.

Step 3: Work as a Team 

Keep families involved by sharing updates from engagement sessions.


Connecting Care Providers and Families

  • Expand the Care Team - Invite loved ones to join the team. 
  • Share Moments - Allow caregivers to share special moments or enjoyable activities as updates.  
  • Follow Care Team Updates - View the client engagement feed for updates from loved ones and caregivers.

WHAT'S INCLUDED:

Tablet Kits

  • Preconfigured iPad
  • Protective case
  • Portable speaker
  • Headphones
  • Co-branded Packaging

Apps & Training Resources

  • Customized apps for managers, caregivers, and loved ones
  • Dedicated Implementation Team 
  • Email and phone support
  • Online training courses
  • On-demand guides & resources

Connect with Our Team

Schedule a demonstration to learn how your care organization can improve outcomes for clients, families, and caregivers.

Schedule a Demonstration

CARE TEAM CONNECT

A mobile app solution for home care teams

Connecting families and home care providers through personally meaningful music, photos, and videos.

Learn How It Works

Dementia Care Takes a Team Effort

Dementia Care Takes a Team Effort

How can teams personalize care?

Making meaningful engagement part of the care routine can enhance caregiver relationships and help clients with Alzheimer’s or related dementias feel like themselves.

Music Playlists

Listening to personalized music improves mood and communication for people living with dementia.

Reminiscence Therapy

Watching videos can help caregivers spark conversation or encourage relaxation through familiar sights and sounds.

Family Connections

Communicating with family members and sharing photos can help caregivers keep care recipients connected with loved ones.

Research & Case Studies 

The Care Team Tablet solution was developed in collaboration with innovative care organizations and research partners. A white paper by the University of Wisconsin-Madison analyzes clinical outcomes, while detailed client case studies demonstrate business outcomes for home care.

Learn More

Research & Case Studies 

The Care Team Tablet solution was developed in collaboration with innovative care organizations and research partners. A white paper by the University of Wisconsin-Madison analyzes clinical outcomes, while detailed client case studies demonstrate business outcomes for home care.

Family Resources 

Successful care teams are often lead by engaged family caregivers. Our team has developed videos, articles, and how-to guides to help family caregivers learn about dementia care engagement. 

Family Resources 

Successful care teams are often lead by engaged family caregivers. Our team has developed videos, articles, and how-to guides to help family caregivers learn about dementia care engagement. 

Tablet Engagement Outcomes

Our team has been honored to partner with a wide variety of care organizations, non-profits, trade organizations, and private foundations to measure the impact of tablet engagement.

CASE STUDIES

Client case studies demonstrate clinical and business outcomes for home care organizations, including:

  • Client mood and quality of life
  • Caregiver turnover
  • Challenging behaviors
  • Activities of Daily Living
  • Client Length of Stay


Download Client Case Studies

TABLET ENGAGEMENT WHITEPAPR

University of Wisconsin-Madison: School of Pharmacy Logo

This whitepaper report was developed by the University of Wisconsin to study the use of tablet computers as an alternative to mood management for dementia care.

Researchers analyzed over 1,000 surveys from healthcare professionals that deployed Care Team tablets, and concluded that there are “unequivocal therapeutic benefits of iPad use for music and other approaches.”


Learn More
Printed copy of Tablet Engagement Dementia Care Whitepaper

Impact of iPad Utilization on Older Adult Moods and Caregiver Interactions

FAMILY RESOURCES

Animated Videos on Dementia Care

The progression of Alzheimer’s disease and related dementia often results in memory loss symptoms that can be unpredictable and troubling.  

Many families that are new to dementia have difficulties with these situations. The following videos have been designed to provide guidance and insights for those providing care.

Cartoon Characters from Videos About Dementia

The Good News About Dementia Care

Activities that require conscious thought or effort become more difficult for people with dementia, but the good news is that we can still connect through music, emotions, and beauty.

Music for Alzheimer’s & Dementia 

Humans have been tapping into the healing powers of music for thousands of years. Emerging research demonstrates the therapeutic benefits of music for people living with dementia. 

Caregiver's Guide to Music & Dementia

Using music as part of a caregiver routine can improve quality of life, and help family caregivers prevent and lessen stressful situations. 

The Caregiver’s Guide to Music & Dementia provides step-by-step instructions for exploring music, saving playlists, and establishing a music care plan.


printed copy of music for dementia caregivers guide

Dementia Care Articles 

Our team shares personal stories, dementia care insights, and tips for using music, videos, and family communications to keep loved ones engaged and connected.


Computer with Dementia Care Article

WHAT WE BELIEVE

  • People living with dementia can still enjoy life.  
  • Non-drug approaches are the most effective option for easing difficult symptoms.  
  • Caregivers need support and guidance on how to make meaningful connections.  
  • Technology can help caregivers personalize care with music, photos, and videos.

"People do not stop experiencing things, just because they stop remembering them."


- Judy Cornish, Dementia Author

THE TEAM

Debby Dodds

Team Gerontologist

Debby Dodds has a Masters of Gerontology in Aging Services from the University of Massachusetts, Boston, and is an employed family caregiver of her mother who is living with Alzheimer’s disease. Dodds joined the Generation Connect team in 2016.

She is an early pioneer in the use of tablets for personalized engagement with people that are living with dementia. Her family is spread out geographically, and they use a variety of devices and apps to help her mom stay connected to her favorite people and memories. She is passionate about helping other care professionals leverage everyday technology to provide more personalized care.


Michael Potteiger

Co-Founder

Michael co-founded Generation Connect with his sister Nacole in 2013. He was inspired to pursue a career in aging, after teaching his 85-year-old grandmother how to use an iPad. He still FaceTimes his Gram regularly.  

Michael has spent his entire career working in technology consulting, and leverages his knowledge of mobile device deployment, eLearning design, data collection, and project management to help care organizations deploy tablets.


Nacole Potteiger

Co-Founder

Nacole has a passion for design and storytelling. She enjoys putting her graphic design, web development, and animation skills to work to convey information in new and creative ways.  

She also loves capturing special moments with friends and family, especially her adorable niece and nephew.


Thomas “Tido” Carriero

Advisor 

Tido is the Chief Product Officer at Segment, a customer data platform company based in San Francisco. Since graduating from Harvard in 2008 with a degree in Computer Science, Tido has spent his entire career in the Silicon Valley. Tido first worked at Facebook as an engineering manager from 2008 -2012, then at Dropbox from 2012 – 2015. At Dropbox, he led the product engineering efforts and was responsible for the development of the original Dropbox for Business product.  

Tido brings extensive experience scaling startups from finding initial product-market fit to building into significant companies that change and help the lives of many.


Paul Velencia

Co-Founder

Paul has been with Nacole and Michael since day one. Unlike his partners, Paul is not a digital native. He often reminds the team - we’re all ignorant, only in different topics.

Paul spent 30 years in the financial services business, before taking on the role of CEO of at a web-based technology startup for 10 years. At Generation Connect, Paul leads business development and strategic partnerships.

The Good News About Dementia Care

An Inspiring Approach to Dementia Communication


I’m new to the world of dementia, but for the past three years, I’ve been immersed in it both personally and professionally. Like most people, I was shocked by the heartache of living with dementia. Fear, confusion, and sacrifice are all inevitable realities for people with dementia and their families.  

But amidst the devastation, I find something really beautiful about dementia care. The ability for us to connect with people who are losing nearly all of their cognitive abilities is a testament to the power of the human spirit. To make someone feel loved, accepted or safe, when they have no memory, or even the ability to understand language, is a deeply inspiring experience.  

I’ve always been hesitant to share my admiration of this phenomenon. It felt disrespectful to find beauty in such a destructive condition, but author Judy Cornish changed my mind.


Helping Families Understand Dementia Communication

I saw Judy speak about dementia care at an aging conference, and her explanation was a revelation for me, especially the story about Mary from the video.  

The progression of Alzheimer’s disease and related dementia often results in memory loss symptoms that seem unpredictable and random. Many families that are new to dementia have difficulties with these situations, and seek guidance on dementia care communication strategies.  

Judy’s insight that people with dementia retain intuitive thought - the skills we use to enjoy music, beauty, and emotion - can help families develop dementia communication techniques. The idea that we all have the ability to live in the moment and experience life’s joys is a gift to caregiving community.  

It was a pleasure working with Judy on the creation of this video. We believe it inspires hope and provides a framework for living with dementia, happily.

Generation Connect helps care teams use everyday technologies to make meaningful connections. 

Learn More

Industry Leaders in Person-Centered Dementia Care

Learn more about the industry leaders that are sharing the good news about dementia care.

Judy Cornish

Judy Cornish, the founder of the DAWN Method, is an attorney licensed in Idaho and Oregon and a member of the National Academy of Elder Law Attorneys (NAELA). Before becoming a lawyer, Ms. Cornish worked in vocational rehabilitation with people who have brain injuries and is a Qualified Mental Health Associate with the mentally ill. The DAWN Method targets the emotional distress that accompanies cognitive decline so that behaviors are avoided and caregiver stress is minimized.

Person-Centered Dementia Care Leader Judy Cornish

Teepa Snow

Teepa Snow is a dementia and Alzheimer's care expert who trains and helps agencies, facilities, and families. She has an extraordinarily unique teaching style, and emphasizes the value of connection when primary verbal communication and interaction abilities are altered.

Person-Centered Dementia Care Leader Teepa Snow

Dan Cohen

Dan Cohen is the is the founding Executive Director of Music & Memory - a non-profit which brings personalized music into the lives of the elderly or infirmed at over 3,000 healthcare organizations. 

Person-Center Dementia Care Leader Dan Cohen

Bill Thomas

Dr. Bill Thomas is a Harvard-trained geriatrician who has worked to improve the way nursing home care is delivered. He is well known for his ChangingAging tour, an event described as "non-fiction theater" that shatters our culture's damaging myths about aging.

Person-Centered Dementia Care Expert Bill Thomas

Want to Learn More About Dementia Care?

Explore additional resources for dementia caregivers, including animated videos, how-to guides, and inspirational articles.

© 2019 All Rights Reserved 

DEBBY DODDS | JANUARY 20, 2019

Our team gerontologist Debby Dodds shares some insights from her experiences as a family caregiver and explains the importance of building a care team to support people living with Alzheimer’s and related dementias. Read more...

MICHAEL POTTEIGER | DECEMBER 1, 2018

Our co-founder Michael Potteiger reflects on what he’s learned from working together with caregivers over the past few years. Read more...

Caregiver's Guide to Music & Dementia

Using music as part of a caregiver routine can improve quality of life, and help family caregivers prevent and lessen stressful situations. 

Learn More

MICHAEL POTTEIGER | JULY 2, 2018

Are you caring for someone living with Alzheimer’s or a related dementia? Learn how to use your smartphone, tablet, or other gadgets to help with reminiscing and engagement. Read more...

DEBBY DODDS | MAY 1, 2018

Smart speakers, such as Amazon Echo and Google Home, are the fastest growing consumer technology product. And if you are caring for someone that struggles with memory loss, mobility, or vision issues, this might be more exciting than you think. Read more...

MICHAEL POTTEIGER | JULY 2, 2018

This summer I had the privilege of working with a Visiting Angels home care franchise to help plan, promote, and perform in a lip syncing competition to raise money for the Walk to End Alzheimer’s. Here’s why you should consider a similar event for your next fundraiser. Read more...

DEBBY DODDS | MAY 1, 2018

As a family, we are fully committed to living “in the moment” with our mother as she progresses through the stages of memory loss associated with Alzheimer’s disease. In fact, out-of-the box creativity has been essential to us - like the story of the fake ID, which became the dignity hack we used to help with purse rummaging anxiety. Read more...

Building a Care Team for Memory Loss 

Gerontologist Debby Dodds | January 20, 2019

Why You Need a Care Team?

It’s hard to comprehend the impact of caring for a loved one with dementia until you have lived it. Dementia has been called the long goodbye for a reason. Overseeing a loved one’s care requires a tremendous amount of time and planning, and there are many moments of grief along the way.  

Like millions of others, my family has been on this journey for the past 8 years. I am the primary care partner for a parent with dementia that is now under the guidance of Hospice. It’s been a constant learning experience; there have been a few very difficult decisions and some heartfelt losses.


Please don't feel sorry for me. It's also been eight years filled with smiles, reminiscing, and cherished memories.

My mother’s Hospice team calls her a ‘breath of sunshine’. That’s partly because my mother is a truly kind and gentle soul, but it’s mostly thanks to the efforts of a proactive care team.  

Every day, we set out with the goal of happiness for my mom. You heard me right, our goal is happiness! People living with Alzheimer’s disease can have many happy times. Since her diagnosis, I’ve been committed to helping family members, friends, and healthcare professionals make meaningful connections with mom.  

I decided to focus on helping others make connections for two reasons:

Reason 1 - As a gerontologist, I know that my mom is unable to independently initiate a change in her own mood, but with the right approach, the people around her can help her feel content, safe, and even joyful.  

Reason 2 - I knew that I could not do it alone and that setting up others for success would increase their willingness to contribute.

It has not always been easy, but I can say without hesitation, that mentoring others to be part of our care team has not only enhanced my mom’s life, it’s also enhanced mine.

My mother’s Hospice team calls her a ‘breath of sunshine’. That’s partly because my mother is a truly kind and gentle soul, but it’s mostly thanks to the efforts of a proactive care team.  

Every day, we set out with the goal of happiness for my mom. You heard me right, our goal is happiness! People living with Alzheimer’s disease can have many happy times. Since her diagnosis, I’ve been committed to helping family members, friends, and healthcare professionals make meaningful connections with mom.  

I decided to focus on helping others make connections for two reasons:

Reason 1 - As a gerontologist, I know that my mom is unable to independently initiate a change in her own mood, but with the right approach, the people around her can help her feel content, safe, and even joyful.  

Reason 2 - I knew that I could not do it alone and that setting up others for success would increase their willingness to contribute.

It has not always been easy, but I can say without hesitation, that mentoring others to be part of our care team has not only enhanced my mom’s life, it’s also enhanced mine.

HOW TO BUILD YOUR CARE TEAM 

The term “care team” evolved from individual clinical practices, and typically includes the people who plan and coordinate the delivery of care for a patient - a doctor, nurse, and other specialists.  

These days we also use ‘care team’ to talk about our aging population’s support system. The team concept now includes family and friends that perform tasks, such as companionship, help with household chores and personal healthcare for those aging in place or in care communities.

Step 1 - Creating a Care Plan

Successful care teams operate from personalized care plans. Those plans are reviewed and updated regularly and shared with family and professionals. Most care plans cover details regarding daily tasks such as bathing, eating, and taking medications, but it is also important to build the plan around the person’s emotional and social needs.  

To help the care team make connections, consider including the following topics as part of your care plan:  

  • Reminiscing - What are some of the person’s favorite memories? How can you use photos or videos to help with reminiscing?  
  • Music - What type of music does the person enjoy? Does he or she enjoy listening to music at certain time of day or during a certain activity?  
  • Socializing - What topics or activities resonate? Which should be avoided?

Step 2 - Building Your Team

In addition to a having a personalized care plan, successful care teams also have a proactive leader. Being the leader of a dementia care team is a demanding task.  

Depending on your situation, you may lack support from friends and family or the financial resources to hire respite care. At times, it may feel like doing everything yourself is the easiest (or only) option. In reality, shouldering all of the caregiver responsibilities is unsustainable, and you will risk declining health for you and your loved one.  

As the leader of a care team, you must be both resourceful and persistent when it comes to getting others involved in the care of your loved one. Consider the following tips to help you build a network of others to support you.  

Ask for Help  

Often, people that take the lead on a loved one’s care are nurturers by nature. We are used to taking care of others and asking for help does not always come naturally. It’s important to accept that you cannot do it alone, and actively seek others to be part of your team.

Set Up Teammates for Success  

Include other family members and friends in activities they will enjoy. For example, we make video phone calls with distant family members part of our care plan. My niece can be a valuable member of our care team simply by calling us, so mom can see and hear her great grandson.

Ask Without Expectation  

This one can be hard. When you devote so much of yourself to the care of a loved one, it’s hard not to have expectations for other family members or friends. However, in my experiences, caregivers that focus on gratitude and let go of resentment are able to build supportive and productive teams.  

Explore Community Resources  

Care teams are endlessly diverse. They can include lifelong friends, family members from all generations, care professionals, volunteers, or other people in the community dealing with similar challenges. Explore opportunities for getting involved in local support groups or events through faith-based organizations, the Area Agency on Aging, or the Alzheimer’s Association.

Step 3 - Cherish Your Wins

Your dementia care experience will likely evolve and change over time.  

There will always be tough times, but there will also always be opportunities to make connections. Even if it’s just a smile or a look of comfort, those connections are vitally important to helping your loved one feel safe and comfortable. 

Generation Connect is a gerontology-focused technology company that's committed to developing technology solutions that empower dementia care teams.

© 2019 All Rights Reserved 

Admirable Qualities that Caregivers Share 

Michael Potteiger | December 1, 2018

Our co-founder Michael Potteiger reflects on what he’s learned from caregivers over the past few years

Caregivers rarely get the appreciation and respect that they deserve. Attending to the needs of another person is a selfless task, and everyone that takes on that role deserves gratitude.  

There are millions of caregivers amongst us. In the United States, there are over 43 million caregivers - more than 34 million are providing unpaid care to a loved one over the age of 50, and more than 15 million are caring for someone who has Alzheimer’s disease or a similar dementia.  

I’ve had the privilege of working very closely with this community - specifically families and teams that are providing care for people living with dementia. It’s been a humbling (and at times heartbreaking) experience.  

No matter the circumstance, caregiving is challenging. The practical side of providing care can be overwhelming - coordinating appointments, managing medications, monitoring symptoms, and completing a wide variety of other tasks. There’s only so many hours in a day and these responsibilities can be time consuming and tedious.  

There’s also the emotional component of providing care, which can make the role significantly more demanding. It’s also where great caregivers thrive; they have an uncanny ability to make meaningful connections in the midst of challenging situations.  

The caregivers that I’ve encountered are an eclectic bunch - spanning countless different age ranges, demographics, ethnicities, and personality types. However, they all have a few similar qualities that we can all learn from.


EMPATHY

Empathy does not always come naturally. As humans, we are hardwired to process the world through our own emotions and urges. Caregivers have the ability to perceive the world from the perspective of the recipient - recognizing, feeling, and sharing emotions.  

Practicing empathy requires self-control. When providing care, you will inevitably encounter situations that will cause you stress and frustration. Surrendering to your own emotions in those situations can prevent you from understanding the care recipient’s experience.  

Empathy also requires a person to be perceptive. One family described their in-home caregiver for their mother who was living with Alzheimer’s as “an absolute blessing”. They made special mention about her attentiveness and empathy.


"She seems to always know what Mom is thinking. She knows that this grimace means something different than that grimace, and this smile vs. that smile. It's amazing."


DETERMINATION 

A harsh reality of caregiving is understanding that not all days are good days. Sometimes, there are simply situations that are out of our control.  

Perhaps, the person receiving care is in pain, or needs to undergo a stressful procedure. In other situations, the tension is the result of the care recipient expressing anxiety, confusion, depression, or pent-up frustration.  

Either way, these moments are difficult for caregivers. Often, you feel for that person, and experience the same difficult emotions. In other circumstances, you may feel unappreciated and grow frustrated.  

Some people are defeated by these tough times - searching for ways to avoid the situation altogether. Caregivers, on the other hand, remain resolute in the face of adversity - determined to do the best that they can do. 

RESOURCEFULNESS

Even in the most trying of circumstances, caregivers have a knack for facilitating moments of comfort or joy. Sometimes a caregiver’s resourcefulness is the result of careful planning and experience, and other times, it’s simply an instinct to do the best you can in a given situation.

Medical appointments, or worse - unexpected trips to the hospital, are a common source of stress for people receiving care and caregivers. These situations typically involve the care recipient feeling physically or emotionally distressed in an unfamiliar or unwelcome environment. On top of that, there is often uncertainty regarding the cause of the problem and the timeframe for resolving it.

I’ve encountered several caregivers that have a specially prepared “Go Bag” designed for outings of this nature. The “Go Bag” contains extra clothes, hygiene products, blankets or other tactile objects for fiddling, music player, headphones, games, or other resources that might be helpful. The “Go Bag” is always packed and ready to go in case of emergency.

CREATIVITY

In addition to being prepared, caregivers are also creative. One family caregiver was devastated to learn that her mother, who is living with Alzheimer’s, became very upset when she left after visiting. Her mom told care staff at the retirement community that she had not seen her daughter in ages and misses her dearly, despite seeing her recently and regularly.  

The mother was so upset that staff had to call the daughter, so she could talk to her mom on the phone. It worked; the daughter was able to comfort her mom - letting her know that she would be visiting again soon. This sequence became a common occurrence, and the daughter was feeling overwhelmed with the frequency of upset phone calls.  

Working together with the care staff, they came up with a creative solution. The daughter recorded her voice over some pictures with her mom, explaining how much she enjoyed spending time with her, and how she plans to visit soon.  

In the future, when the mother became upset - staff would tell her that her daughter just left a message; then, they would play the video. The familiar voice and images were comforting, helping the daughter be there for mom - even when she could not physically be there.


When it comes down to it, caregivers are strong people with big hearts. At Generation Connect, we are extremely grateful for these individuals and honored to work alongside them.

© 2019 All Rights Reserved 

5 Ways Technology Can Help Caregivers Make Connections 

Michael Potteiger | December 1, 2018

As we get older, socializing often becomes increasing challenging, for a variety of reasons - family members and children relocate, work friends are lost in retirement, and loved ones pass away.  

For many older adults, mobile technologies are a welcome social and intellectual lifeline. Millions are using their smartphone or tablet to send messages, share photos, video chat, or explore topics they’re passionate about. In fact, people over the age of 65 are the fastest growing demographic when it comes to adopting technologies, such as broadband internet and smartphones.  

While millions enjoy the social and cognitive benefits of using modern technology, millions more are unable to adopt or use these technologies independently, due to significant cognitive challenges, such as Alzheimer’s disease or related dementias.  

Even though people living with Alzheimer’s may have difficulties using technology independently that does not mean they won’t benefit immensely from the experience of using technology with a caregiver.  

Using technology to personalize the care experience helps people living with Alzheimers’ and dementia stay connected to people, places, and passions that make them feel like themselves.


#1 - Listening to Personally Meaningful Music

Why Music?

There is a connection in the brain between personalized music and cherished memories: long-term memories, emotions, and our favorite music are connected in an area of the brain that is one of the last to be affected by the progression of Alzheimer’s disease and related dementias. Hearing familiar music can evoke fond memories and helps people with dementia connect to their personal histories.  

Millions of people have shared inspirational stories about the power of personalized music for people living with dementia.

How to use personalized music as a caregiver:

  • Input your text inListen in the home - play old records or CDs if you still have the necessary equipment.
  • Take your music on the go - purchase a low cost MP3 player and transfer music from CD’s or digital purchases. MP3 are affordable (starting at $35,) portable, and can save hundreds of songs.
  • Listen to any song, any time - use free music services, like Spotify or YouTube, on any smartphone or tablet to search for a specific song or artist.

#2 - Watch YouTube Videos 

Why YouTube?

There are billions of videos on YouTube! They span endless cultures, topics, and time periods - classic TV shows, farming videos, salsa dancing, musical performances, nature clips, travel documentaries and pretty much any other obscure interest that you can imagine. Exploring personally meaningful and entertaining content on YouTube can help facilitate conversation and enjoyable reminiscing.

How to Use YouTube as a Caregiver:

Before you get started with YouTube, make sure your smartphone or tablet can connect to the internet during engagement.  

You’ll also want to do a little research in advanced. Search for topics that the care recipient might find interesting and preview videos to find quality content. Take note of the videos that you think will resonate.

When you’re ready to start, strike up a conversation about the video topic before showing a clip. Make sure to control the device and position it so that the care recipient can simply enjoy the video.  

Look for opportunities to explore new topics that can help with reminiscing, including videos about past careers, pets, theatre experiences, travel, sports, art, music, and spirituality.


#3 - Share Photos with Family 

Why Photo Sharing?

People with dementia lose cognitive skills, but remain very intuitive and in touch with their emotions. They instinctively feel connected and safe around family members and friends.  

Reminiscing with pictures and videos of loved ones can also evoke these comforting emotions and feelings of connection.

How to reminisce with photos:

  • Reminisce in the House - If you have access to photo albums or scrap books, pull them out and go down memory lane.
  • Go digital - Use free services like email, Facebook, iCloud, Google Photos, or Dropbox to involve family members and friends.

#4 - Use a Smart Speaker

Why Smart Speakers?

Voice-first speakers like Amazon Alexa and Google Home are rapidly growing in popularity. Not only are they are affordable (start at $49), but they are also easy to use and fun.  

They can also be incredibly useful for caregivers. Instantly pull up favorite music or explore a topic of interest.

How to Use a Smart Speaker as a Caregiver:

Before using a voice-smart speaker, you will need a smartphone or tablet to connect your speaker to Wi-Fi and sign into a music service (such as Pandora or Spotify). Once your speaker is set up, keep a list of helpful commands handy. Here’s some inspiration:  

  • Hey Google/Alexa, play certain artist/song/type of music
  • Hey Alexa/Google, tell me about a topic of interest
  • Hey Alexa/Google, check the weather in relevant locations
  • Hey Alexa/Google, check sports scores of favorite teams

#5 - Try Out Virtual Reality

Why Virtual Reality?

Since virtual reality is immersive, it stimulates your mind in ways the a normal screen cannot. The immersive experience can be incredibly impactful for reminiscence therapy.  

From adventures in nature to personalized travel scenes, a virtual reality headset can help a person reconnect to fond life experiences. While many virtual reality solutions can be difficult to use and lack relevant content for senior, an innovative company is building a VR experience for caregivers and care recipients to use together.

How to Use Virtual Reality as a Caregiver:

Using virtual reality as a caregiver can be challenging. Some senior living communities offer virtual reality engagement programs for residents, but if you are caring for a loved one or client in the home, purchasing, setting up and using virtual reality is cumbersome.

We suggest starting with music and tablets. Once you get comfortable personalizing engagement, then it will be easier to explore new technologies, such as virtual reality.  

Over time, virtual reality will become increasingly useful for caregivers: the equipment will be less invasive, the content will be more impactful, and the price point will be more affordable.

© 2019 All Rights Reserved 

Can Voice-First Speakers Change Caregiving? 

Debby Dodds | May 1, 2018

Hey Siri — Can You Help Me, Help Her? 

Would you believe it if I told you that we are just a few years away from having voice-first speakers such as Amazon Echo (Alexa), Google Home (Hey Google) or Apple HomePod (Hey Siri) in the majority of American households? Well, believe it, because according to Juniper Research, 55% of households (70 million) will have these smart devices by 2022. And if you are a professional caregiver, helping an aging parent, or caring for someone that struggles with memory loss, mobility, or vision issues, this might be more exciting than you think.


What If You Forgot How To… 

At Generation Connect, we work with creative caregivers, and many of them care for people living with Alzheimer's disease and related dementias. For those living with dementia, their memory loss often results in the inability to initiate enjoyable actives, such as listening to music. For many, they have completely forgotten how to turn on their favorite songs.  

That does not mean they do not enjoy music; in fact, the opposite is typically true - familiar can be extremely comforting and enjoyable. However, it does mean that they are completely reliant on others to bring music into their lives. Most smart caregivers use music often because they know personally meaningful songs can easily lift spirits — and now it just got easier.


One Sentence Can Change Your Day

Voice-first speakers work with a wide variety of music services

With voice-activated speakers, caregivers can play music with their hands full, from across the room, and in one sentence. To find meaningful songs for someone, ask spouses, siblings, and children what they remember hearing in their home. You can start with just a few songs and build a playlist over time.  

When you hear or are reminded of a song you know the care recipient will love, you can add it to the playlist from the connected smartphone or tablet app. Even better, with many services, you can simply tell your assistant (Alexa/Siri/Google) to add a song to a specific playlist. 

Amazon Alexa Plays Music for Caregivers

Helping with Post Acute Care

Recently, a 97-year-old mother we know broke her hip, right arm and was moved to a rehabilitation facility. Rehab was a strange new environment, and her son noticed she was feeling isolated and getting depressed. With a cast on her arm, she could no longer hold her phone to speak with the family. The son brought her an Amazon Dot to help the communication issue. It gave her hands-free calling and a simple way to communicate with family.

Amazon Alexa Calls Family for Patient

The son, who had several voice-activated systems at home began to tap into many of the other fun things his mother and her care staff could try, games, jokes, and news. Here is what he told us, “I think the biggest takeaway is how much more her caregivers engage with her now. Bottom line, the speaker makes it more fun for carers too.”


Tech-Savvy Caregivers Are Spreading the Word

Here is a creative solution from a tech-savvy caregiver:  

“Post a list of prompts on the wall behind their resident’s favorite chair. The prompts help other care staff, family and visitors enrich the resident’s day by saying one sentence to their device. It really is that simple.” 

Amazon Alexa Cheat Sheet for Caregivers

Whether it is listening to music, communicating with family, relaxing, or playing games, when you make voice-first part of your care routine, we are pretty sure you will find that one sentence that will brighten your day.

© 2019 All Rights Reserved 

5 Reasons Your Next Fundraiser Should Be a Lip Sync Competition 

Michael Potteiger | April 2, 2018

This summer I had the privilege of working with a Visiting Angels home care franchise to help plan, promote, and perform in a lip syncing competition to raise money for the Walk to End Alzheimer’s. Here’s why you should consider a similar event for your next fundraiser.


Reason #1: Silly Performances = Serious Money and Awareness 

Lots of businesses, influencers, volunteers, and youth groups are looking for ways to get involved in the community. A lip syncing competition is exciting, and we found several local organizations that were more than happy to help us advance the cause.  

In our first year, we were able to raise over $7,000 from sponsorships, donations, and raffles. Just as important, we spread awareness for the cause to thousands of people through live performances and social media.  

We recorded the first event on an iPhone, put together a fun video, and it received ten of thousands of views on Facebook. It was a great way to raise some extra awareness for the Alzheimer's Association.


Reason #2: Lip Syncing is Great for Team Building

Businesses and other local organizations make significant investments in team building retreats and activities. A lip syncing competition is the ultimate team building endeavor; it requires working together, creativity, and execution. Best of all, this team building activity can help raise money for a meaningful cause.

Dentist Office Does Charity Lip Sync Competition

Reason #3: Lip Sync Connects Generations 

Anyone and everyone can lip sync… We had performers across nine generations - teens, 20s, 30s, 40s, 50s, 60s, 70s, 80s and 90s! Any event that connects generations through music, dance, performance, and laughter is a winner.

Senior Improv Group Performs at Charity Lip Sync

Reason #4: It’s Not Your Mother’s Bake Sale 

Raising money can be challenging. Lots of organizations use the same event ideas to inspire donations, including bake sales, auctions, bingo nights, and golf tournaments. A lip sync competition is something different, and for that reason, it helps attract and excite a diverse group in the community.


Reason #5: So You Can Perform... (Do It!) 

When I was first asked to get involved, I was happy to help but did not plan on performing; singing/dancing is NOT my thing. However, a few colleagues applied an extremely effective combination of peer pressure and friendly competition, and ultimately convinced me to give it a shot.  

Even though I was prepared from choreography and rehearsals with my wife, I was seriously nervous for my performance. To my relief, the nerves disappeared as soon as I stepped out on stage and saw all the supportive faces in the crowd.  

I rocked out to a custom mix of famous bands through the decades - the Beatles, Jackson 5, Journey, and Backstreet Boys. My performance earned me a bronze medal, but more importantly, I had a blast while helping to raise money for a cause that’s important to me.  

Besides, now that I have worked up the courage to lip sync Don’t Stop Believing (dressed up as Steve Perry in a leopard print t-shirt) in front of a crowd of people, other public engagements seem much less intimidating.

© 2019 All Rights Reserved 

Why I made my 90-Year-Old Mom a Fake ID 

Michael Potteiger | April 2, 2018

An Out-of-the-Box Rummaging Hack

As a family, we are fully committed to living “in the moment” with our mother as she progresses through the stages of memory loss associated with Alzheimer’s disease. In fact, out-of-the-box creativity has been essential to us - like the story of the fake ID, which became the dignity hack we used to help with purse rummaging anxiety.  

We knew losing a purse might happen for Mom who was forgetting more frequently. But in her mind, leaving home without a purse, was not really an option for a ‘normal’ lady. She put her foot down; she would not relinquish her purse.  

For safety we had removed credit cards, insurance info and some personal information from her wallet. Sure enough, eventually her purse went permanently missing.


Idea #1: A Backup, Wallet-less Purse 

Easy enough to fix, we got a backup purse for outings and just excluded a wallet. Problem solved, right? When we headed out I simply mentioned to my mother that she, “Left her wallet at my house (a fiblet,) and we would pick it up later.”  

However, due to her short-term storage and recall issues she would repeatedly look in her purse and not find the wallet. I simply repeated that it had been left at my house. Yet after awhile, the purse rummaging behavior became more frantic. The wallet-less purse idea worked, but only briefly.  

Mom sat me down for a wallet chat: “We have to find my wallet.” Turns out, in her mind, without her wallet she could not pay her way. I was focused on the purse, yet it was the lack of a wallet and money in the purse that was also increasing her anxiety. To her, not finding a wallet meant her independence and dignity were in question, especially in a world where many things were “unexplainably, slowing, slipping away.”


Idea #2: The New Backup Wallet 

Again, we thought we had the solution - put a modified wallet back in the purse. Easy to accomplish, right? We put a wallet back in her purse. In fact, I purchased two identical wallets - just in case.  

The next trip she again looked in her purse for her wallet, found it, opened it, but exclaimed, “This is not my wallet!” Okay, fair point. This new wallet was fairly empty. We had focused on having cash available in the wallet. Now, I understand that she did not see her photo ID, or any credit cards in it - just some cash.


Idea #3: Fake ID (Third Time’s a Charm)

One of her caregivers said, “make her a fake ID, and put that in her wallet.” Great idea. Being several decades over 21, a typical time folks would create fake ID, I turned a few heads at the office store when I said, “Can you help me make a fake ID?” I explained it was not for me, but for my 90-year-old mother. That drew a few understanding smiles, as we created a laminated official looking card without personal identifiers.  

To complete the wallet I used expired plastic gift cards, simulated credit cards from offers in the mail, old store receipts and, of course, cash and change.  

On our next outing, I slipped the new personalized and de-identified wallet in her purse. When she got her purse, she began rummaging, found her wallet, opened the very real looking wallet, looked to see if she had any money and that was the end of the rummaging behavior. That was a year ago. Third times a charm!


Idea #3: Fake ID (Third Time’s a Charm)

The truth is that with Alzheimer’s disease people move from rational understanding to ‘living in the moment’. In our mother’s case, she often can’t remember the topic of conversation 5 minutes ago, but she still remembers anxiety from one outing to the next about her missing wallet. This is understandable because emotional memory is stored in one of the last brain structures to be attacked by Alzheimer’s.  

Behavior is communication. My mom didn’t tell me, “It makes me anxious when I have no money or ability to pay,” she showed me through her behavior. I’m learning to speak Behavior as a second language.  

As a second language, it can sometimes take a little while for me to understand. At first, I thought she was telling me she wanted her wallet. It took me a few tries to get it right, as it may take you as you try to interpret your parent’s behavior. But keep at it. I hope you will find that the helping with your loved one’s dignity is well worth the time and effort you put into leaning to speak Behavior… We sure did.

© 2019 All Rights Reserved 

A Mobile App for Care Teams

Debby Dodds | April 2, 2018

Generation Connect gerontologist Debby Dodds shares her personal story and how it lead to the creation of an app for care teams.

© 2019 All Rights Reserved 

Generation Connect Privacy Policy

This document was last updated on 7.31.2019  

Potteiger Consulting Services, LLC d/b/a Generation Connect (“Generation Connect”, “we” or “us”) owns and operates the website www.wearegenerationconnnect.com (the “Site”). Generation Connect also develops, operates and distributes certain software applications (“Apps”), which include hosted applications and applications for mobile devices and related service software (the “Service Software”). The Apps have been designed for commercial use in the senior care industry. 

Through the Service Software, Generation Connect provides the tools for enhancing and streamlining communications between Authorized Users (as defined below). The Site, Apps and Service Software along with the communication tools, data collection and transmission, storage, analysis and reporting tools, functions and related services, are collectively referred to in this Privacy Policy as the “Service”

Generation Connect understands how important the privacy of personal information is to our users. This Privacy Policy covers how Generation Connect collects, receives, uses, retains, and discloses Personally Identifiable Information (“PII”) and Protected Health Information (“PHI”) through the Service. PII includes information about you or the Care Recipient that is personally identifying such as, but not limited to your name, email address, and date of birth and which is not otherwise publicly available. PHI includes information relating to your or the Care Recipient’s health and background, for example, but not limited to symptoms, location, life history and other data that a healthcare professional collects to personalize engagement activities and provide appropriate care. Electronic protected health information (“ePHI”) is PHI that is produced, saved, transferred or received in an electronic form. PII and PHI may include other types of information depending on the legal definition that applies in your physical location. In some locations, health information is referred to as “sensitive data.” Only the definitions of PII, PHI, sensitive data or personal data that apply in your local jurisdiction will apply to you under this Privacy Policy. This Privacy Policy is not intended to, and should not be interpreted as, providing any greater privacy rights than the law that applies to you based on your physical location and residency. PII and PHI are referred to collectively in this Privacy Policy as “Personal Data.” 


Agreement  

By using Generation Connect related products or services, you accept and hereby expressly consent to our collection, use, retention, processing, disclosure and transfer, including (together “Processing”) of your Personal Data as stated in this Privacy Policy. You agree that your consent is voluntary, explicit and unambiguous and is free and informed. The terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, which is accessible via the Care Team Connect mobile app, unless otherwise defined in this Privacy Policy.  

If you choose not to provide the requested information, you will not be able to access the Service. 

DISCLAIMER: ALL AUTHORIZED USERS ARE SOLELY RESPONSIBLE FOR PROVIDING OR OBTAINING ALL NECESSARY AUTHORIZATIONS AND CONSENTS FROM CARE RECIPIENTS/ADULT CHILD/SPOUSE/GUARDIANS REQUIRED UNDER APPLICABLE PRIVACY LAWS FOR THE COLLECTION, AND SUBSEQUENT DISCLOSURE OF A CARE RECIPIENT’S PERSONAL DATA PRIOR TO SHARING OR DISCLOSING SUCH INFORMATION TO ANY AUTHORIZED USERS AND TO ANY THIRD PARTIES THAT HAVE NOT BEEN IDENTIFIED AS AN AUTHORIZED USER. GENERATION CONNECT SHALL NOT BE RESPONSIBLE OR BE HELD LIABLE FOR ANY IMPROPER DISCLOSURES OF SUCH PERSONAL DATA MADE BY AN AUTHORIZED USER TO ANY THIRD PARTY OR ANY OTHER AUTHORIZED USER WITHOUT THE NECESSARY CONSENT. 

This Privacy Policy may change from time to time, so please check back periodically to check the most recent modification date to ensure that you are aware of any changes. Your continued use of the Service or Generation Connect’s related products or services after any such changes signifies your express, explicit, voluntary and unambiguous consent to any such changes. If you do not agree to such changes, you should immediately stop using the Service and delete your Personal Data. If we make any changes regarding the use or disclosure of Personal Data, we will inform all registered users by E-mail, and post a notice of the new Privacy Policy from the Privacy Policy link on our Website. We will also prompt users to accept the new Privacy Policy at next log-in. Further use of the Service following any such change constitutes your agreement to follow and be bound by the amended Privacy Policy. 


Definitions

The following words shall have the meanings ascribed to them as follows: 

Authorized User: Any person who has properly registered for the Service; including, but not limited to: clinical providers, family members of care recipients, caregivers, etc. 

Care Recipient: A person receiving health, education, and/or other care services. The Care Recipient is added to an Authorized User’s profile for the purpose of storing and sharing information about such Care Recipient’s health or education services with a Care Team and other Authorized Users. 

Care Team (“Team”): a collection of Authorized Users that have been specifically invited to receive and share health or education-related information about a specific Care Recipient. Personal Data: Personally Identifiable Information (“PII”) and Protected Health Information (“PHI”) which Generation Connect collects, receives, uses, retains, and discloses through the Service. PII includes information that is personally identifying such as, but not limited to name, email address, date of birth and phone number and which is not otherwise publicly available. PHI includes information relating to a person, for example, but not limited to symptoms, location, life history and other data that a healthcare professional collects to identify an individual and provide appropriate care. PII and PHI may include other types of information depending on the legal definition that applies in your physical location. Both the federal definitions of PII and PHI and the definitions that apply in your local jurisdiction will apply under this Privacy Policy. 


Information Collection and Use; Choice and Consent 

Registration and Use of the Service If you do not want your Personal Data used by Generation Connect as provided in this Privacy Policy, you should not register as a user of the Service or for any specific tool or application that collects Personal Data. You may correct, update or review Personal Data you have submitted through registration, tools and applications by signing in and updating your registration information. If you have registered and no longer want Generation connect to use your Personal Data, you should delete your information as described in this Policy. 

If you choose to register with Generation Connect, update an existing user account with Care Team Connect or access certain functionality in the Service, you will be required to submit Personal Data. You are responsible for ensuring the accuracy of the Personal Data that you submit to Generation Connect. Inaccurate information will affect your experience when using the Care Team Connect Service. Generation Connect is not responsible for the accuracy of any Personal Data uploaded to the Service. 

Generation Connect collects Personal Data when users register with Generation Connect through its Service, or when users use Care Team Connect products or services. When registering with Generation Connect, we will ask you to provide us Personal Data including, but not limited to your name, address, e-mail address, name of care recipient(s), dates of birth, gender, and relation to Care Recipient (e.g., spouse, adult child, etc.), profession, organization name, organization address and other related information that Generation Connect may ask of you from time to time, and you may submit additional information and comments throughout your use of the Service. When you subscribe to our blog or newsletter, we collect your email address. When you contact us through our website, we collect your name and email address. 

It is always your choice whether or not to provide us with such Personal Data. If you do provide Personal Data to the Service, you are giving your express consent to the Processing of your Personal Data as described in this Privacy Policy. If you choose not to provide the requested information you may not be able to use certain features or functions of this Service, or Generation Connect’s related products or services. 

Generation Connect collects and uses Personal Data you provide to:  

  • administer your account and provide customer service;
  •  create your account;
  • provide you with access to the Service and accompanying tools, including engagement planning and other services that may involve sharing your Personal Data and the Personal Data of a Care Recipient with others whom you invite to be part of your Care Team on Care Team Connect app;
  • communicate with you, and your Authorized Users as applicable; 
  • reply to your request for information or comments;
  • provide information about Generation Connect’s related products and services to you and Authorized Users;
  • share your Personal Data with Authorized Users who you have identified to participate in the Service.
  • add you as a subscriber to our blog or newsletter, unless you choose to unsubscribe.


The Service’s database is housed on Amazon Web Services (“AWS”). Generation Connect has full administrative control over this database, which is accessible only through Generation Connect’s technical personnel's log-in credentials with AWS. Notwithstanding the foregoing, Generation Connect makes no warranties about where the encrypted Personal Data is physically located as this is solely determined by Amazon at its discretion. By consenting to this Privacy Policy, you consent to the Processing by AWS of your Personal Data.


Analytics When you use the Service, we may collect de-identified information relating to your browser or device type, the time and date you use the Service, operating system, identification of website page views, use of particular Service features, geographic location and other statistical information relating to your use of the Service but which does not identify you. In addition, we may de-identify Personal Data that you have shared as part of the Service. This collection of de-identified information is referred to in this Privacy Policy as “Analytics.” We may use Analytics a) to develop, improve, extend and test the Service (and underlying technology platforms); b) to market and promote Generation Connect and the Service; and c) distribute Analytics to interested third parties. 


Withdrawing Consent You may withdraw or revoke your consent to further use of your Personal Data, and/or object to or block Processing of your Personal Data, by un-enrolling from the Generation Connect Service at any time by contacting Generation Connect Customer Support at (800) 895-2919 or emailing customer service at support@wearegenerationconnect.com. We will respond to your request in accordance with the laws of the Commonwealth of Pennsylvania. 

Personal Data, including PHI which we have already shared with your authorization and Personal Data that we processed prior to your request may not be deleted from the Service system records but will be blocked from further processing without your express permission. A request to withdraw consent or block processing may not apply to information collected by cookies or other tracking technologies or information used internally to recognize you and/or facilitate your visits to the Service, or information we may retain to comply with legal requirements. Any such requests that relate to PHI will be addressed consistent with the requirements of the Health Insurance Portability and Accountability Act of 1996, as amended (“HIPAA”) Privacy Rules or other applicable laws. However, once Personal Data, including PHI, has been shared with any Authorized User, such information is no longer within Generation Connect’s control and thus Generation Connect shall not be held responsible for the further use or disclosure of such Personal Data to any third Parties by an Authorized User. 


Cookies and Other Technologies

The Service uses a software technology called "cookies." Cookies are small text files that we place in visitors' computer browsers to store their preferences. Whenever you use the Service, Generation Connect also receives and records information on our server logs from your browser, including your IP address, Generation Connect's cookie information, and the pages you request, and may relate it to the Personal Data you provide. 

"Web beacons" are small pieces of code placed on a web page to monitor the behavior and collect data about the visitors viewing a web page. For example, web beacons can be used to count the users who visit a web page or to deliver a cookie to the browser of a visitor viewing that page. We may use web beacons on the Service from time to time for this purpose. 

Users who disable their web browsers’ ability to accept cookies will be able to browse the Site, but will not be able to access or take advantage of all of the features and services on the Site. We therefore recommend you do not block or disable these cookies. To find out more about cookies, including how to see what cookies have been sent and how to manage, as well as delete them, visit: www.allaboutcookies.org. 


Protection of Your Information We will take appropriate technical and organizational safeguards to protect Personal Data from theft, other loss, misuse, and any unauthorized access, copying, collection, use, disclosure, alteration, forgery, destruction or technical errors. We follow generally accepted standards to protect the Personal Data submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, we cannot guarantee its absolute security. 

For U.S. residents, certain health and medical information about you and/or Care Recipients is protected under HIPAA and applicable state law. This information may be provided by you online or offline, or may be collected by us from other methods such as through an Authorized User. Similarly, we may use your Personal Data as permitted by HIPAA and applicable federal or state law. 

Generation Connect follows best-practice standards to protect your Personal Data including, but not limited to secure server software (“SSL”), firewalls, and encryption during transmission and at rest to protect your Personal Data from unauthorized access, disclosure, alteration, or destruction. All Personal Data is transmitted, stored, and processed in a secure environment in accordance with the Privacy and Security Rules, as applicable, under HIPAA and related guidance. However, no method of electronic transmission or method of electronic storage is 100% secure. Therefore, we cannot guarantee its absolute security. We will retain Personal Data for as long as necessary to provide our Services and in accordance with applicable regulations, including HIPAA. 

We will also retain and use Personal Data as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements. At no point in providing the Service does Generation Connect store or maintain unsecured ePHI. 

NOTE TO COVERED ENTITIES: The Care Team Connect App (Service) is not an Electronic Health Record (“EHR”) service, nor does it provide for the storage and maintenance of medical records and should not be used as such by any clinical/healthcare providers using the Service. As a Covered Entity, you remain solely responsible for maintaining original medical records of any Care Recipient. 

Moreover, if you are a Covered Entity under HIPAA and you are using the Generation Connect Service, you agree to also be bound by the Business Associate Agreement attached to and incorporated into the accompanying Terms of Service. 


Information Sharing and Disclosure

The Personal Data of Authorized Users, and the Personal Data (including PHI and/or sensitive data) of Care Recipients, will be disclosed to all Authorized Users on a Care Recipient’s Team. Once an Authorized User obtains Personal Data of another Authorized User, or Personal Data including PHI or sensitive data of a Care Recipient, the Authorized User may further disclose that information to new Authorized Users. Authorized Users are required by this Privacy Policy and our Terms of Service to not disclose a Care Recipient’s data to new Authorized Users or other third parties without the express and informed consent of the Care Recipient/adult child/spouse/ guardian. 

Generation Connect does not rent, sell, or share your Personal Data with third parties for their direct marketing purposes. We may disclose your Personal Data and non-Personal data to third party vendors who help us operate the Service. These third parties are contractually obligated to maintain the confidentiality of your Personal Data consistent with the terms of this Policy and to comply with applicable data protection laws.  

We will disclose your information in response to a valid legal process, for example, in response to a court order, a subpoena or other legal request for information, and/or to comply with its applicable legal and regulatory reporting requirements. We may also disclose your information in response to a law enforcement agency's request, or where we believe it is necessary to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations of our Terms of Use, or to verify or enforce compliance with the policies governing our products and with applicable laws, or as otherwise required or permitted by law or consistent with legal requirements. In addition, we may transfer your information to an entity or individual that acquires, buys, or merges with Generation Connect, or our other business units. You acknowledge that such transfers may occur, and that any assets may continue to be used, including your Personal Data as set forth in this policy. 


International or Cross-Border Transfer of Your Personal Data and Your Express Agreement Given that the Internet operates in a global environment and that transfer of your data is necessary to process your registration, to enable you to the Service, to provide updates, and to respond to your inquiries, using the Internet to collect and process Personal Data necessarily involves the transmission of data on an international, or cross-border, basis. By signing up for or using the Service, subscribing to our blogs or newsletters, and/or by communicating with us by email, you acknowledge and expressly, explicitly, voluntarily and unambiguously consent to our Processing of your Personal Data including international transfer of Personal Data. The Personal Data of users who are located outside the U.S. will be transferred outside of each eligible country to the United States, or to a location in the cloud, where the servers containing our data are located and where Personal Data will be processed and stored. The U.S. has not been recognized as providing an adequate level of protection according to the data protection requirements of certain other countries and territories (including countries and territories in which users may be located such as the European Union, but we will take all steps reasonably necessary to ensure that users’ Personal Data is treated securely in respect of such transfer and as described in this Privacy Policy. 

By registering for or using the Service, subscribing to our newsletter or blog, or by sending us email, you expressly agree to such Processing, including transfer, in countries outside of the country or territory in which you reside. By accessing, signing up for or using the Service, sending us email, or by subscribing to our newsletter or blog, you provide your express, explicit, voluntary, unambiguous, free and informed consent to our disclosure of your Personal Data to our third-party vendors for the purposes described in this Privacy Policy. 

  

Links to Other Platforms; Transactions with Third Parties The Service may contain links to other sites that are not owned or controlled by Generation Connect. Please be aware that we are not responsible for the privacy practices of these other Sites. We encourage you to review the privacy policies and statements of such other sites to understand their information practices. 

Our Privacy Policy applies only to information collected by the Service. You may be able to access the Service and/or communicate with the Service from, and you may be able to link or communicate from the Service to: applications, devices, distribution platforms and websites owned and operated by, Apple, Google or other third party distribution platform operators (“Channel Partners”). These other applications, devices, platforms and websites belong to third parties and are not operated or controlled by Generation Connect. We are not responsible for and will not be party to any transactions between you and a third-party provider of products, information or services. Generation Connect does not monitor such transactions to ensure the confidentiality of your Personal Data including credit card information. Additional or different terms and conditions (including without limitation, privacy and security practices) apply when you access and use third party applications, devices, platforms and websites, which are not the responsibility of Generation Connect. Any communications made or obligations you incur in your dealings with these third parties linked to Generation Connect’s Service are solely your responsibility. 


Children and Minors

Our service is not intended for users under the age of 13 in the U.S., or under the majority age in their jurisdiction of residence if outside the U.S., and we do not knowingly collect any Personal Data from children or minors. If we become aware that a person submitting Personal Data is under the required age, we will delete the information as soon as we become aware. According to our Terms of Service, all users represent that they are at least the age of majority in their jurisdiction of residence, or 13 years old if in the U.S.


Accessing Your Information

You may access, review, change, correct, update or cancel or delete your Personal Data, oppose processing, request information about our collection, use and disclosure of such information, and request information on our policies and practices relating to the disclosure of information to our service providers, by contacting us at michael@wearegenerationconnect.com or (717) 825-6332.  

You may also contact us at:  

Customer Support – Privacy Officer Generation Connect 441 Country Club Road York, PA 17403 Phone: (717) 825-6332 Email: michael@wearegenerationconnect.com


Terms of Service

Please also visit our Terms of Service establishing the use, disclaimers, and limitations of liability governing the use of our website and Service. 

Knowledge Base

Need help? You've come to the right place



Building Your Music Library


  • Music's Therapeutic Benefits: Videos & Resources

Music's Therapeutic Benefits

Music's Proven Ability to Enhance Mood & Reminiscing 

Using music as part of a caregiving routine can not only improve improve quality of life for the care recipient, but it can also help caregivers prevent and lessen stressful situations. The key to music’s therapeutic benefits is the personal connection between individuals and music from their lives. Specific artists or songs can trigger memories and emotions, which can help people to relax, converse, and feel more like themselves.

This short animated video describes music's therapeutic benefits, and how it can be especially helpful for people living with Alzheimer's or a related dementia.


Personalized Music Resources

The following worksheets, handouts, and guides can help care teams with music discovery and playlist creation.

Music Discovery Questions Worksheet  

This single page worksheet includes 18 questions that can help care recipients and their loved ones with personalized music discovery.

Music Favorites Worksheet

The Music Favorites worksheet is designed to help care teams record a care reipient's music preferences. It is a single page (front and back) chart with columns for musical preferences and listening notes.

Music Index Handout (Popular Artists from 1930-1980)

The Music Index handout includes a list of popular artists organized by decade and genre.

Caregiver's Guide to Music & Dementia

This 27-page eBook provides a comprehensive overview of the therapeutic benefits of personalized music and strategies for developing playlists.

Music's Therapeutic Benefits

Music's Proven Ability to Enhance Mood & Reminiscing 

Using music as part of a caregiving routine can not only improve improve quality of life for the care recipient, but it can also help caregivers prevent and lessen stressful situations. The key to music’s therapeutic benefits is the personal connection between individuals and music from their lives. Specific artists or songs can trigger memories and emotions, which can help people to relax, converse, and feel more like themselves.

This short animated video describes music's therapeutic benefits, and how it can be especially helpful for people living with Alzheimer's or a related dementia.


Personalized Music Resources

The following worksheets, handouts, and guides can help care teams with music discovery and playlist creation.

Music Discovery Questions Worksheet  

This single page worksheet includes 18 questions that can help care recipients and their loved ones with personalized music discovery.

Music Favorites Worksheet

The Music Favorites worksheet is designed to help care teams record a care reipient's music preferences. It is a single page (front and back) chart with columns for musical preferences and listening notes.

Music Index Handout (Popular Artists from 1930-1980)

The Music Index handout includes a list of popular artists organized by decade and genre.

Caregiver's Guide to Music & Dementia

This 27-page eBook provides a comprehensive overview of the therapeutic benefits of personalized music and strategies for developing playlists.

Building Your Music Library


  • Music's Therapeutic Benefits: Videos & Resources

Care Team Tablets


  • iPad Hardware Overview 

iPad Hardware Overview

Getting started with the Care Team Tablet 

Prior to getting started with engagement, it is important for members of the care team to feel comfortable controlling the tablet. For those that have experience using a smartphone or tablet, many of the concepts and features will be familiar.  

If you have the Care Team tablet nearby, follow along with the following lessons to ensure your understanding of key features.

The Home Button

The circular button on the front of the screen is known as the Home button, and is central to navigating the tablet. As you just learned, the Home button is used to wake and unlock the device.  

The Home button is also used to exit apps. When you unlock the tablet, available applications display on the Home Screen. From the Home Screen, you can tap on an application to open it.

When you are ready to exit the app, press and release the Home button to return to the Home Screen.

Volume Buttons

When the tablet is positioned horizontally (landscape) in the case, the oval shaped volume buttons are located on the left side of the top edge. The button on the left increases the volume, and the button on the right decreases the volume.

Power Button

When the tablet is positioned horizontally (landscape) in the case, the oval shaped Power button is located on the top of the left edge. To power the device on and off, hold the Power button down for approximately 5 seconds.  

It is rare that you need to power down the tablet. If the tablet is not working properly, it can be helpful to power it off and on. Otherwise, during day to day use, you can leave the tablet on and conserve battery by putting it into sleep mode.

Audio Jack

The tablet has built-in speakers to play audio for music and videos, but you can also connect accessories for audio output. When the tablet is positioned horizontally (landscape) in the case, the audio jack opening is located on the lower left edge.

By inserting headphones into the audio jack, you can listen to sounds from the device without disturbing others. You can also use a 3.5 mm audio cord to connect the tablet to an external speaker.

Power Connector

The tablet gets approximately 8-10 hours of use on a full battery charge. The battery life displays as a percentage in the upper right corner of the screen.  

To charge, insert the charging base station into the wall and the Lightning charging cord into the power connector. It takes approximately 5-7 hours to fully charge the iPad.  

Unlike some other electronics, it is safe to charge an iPad overnight; the device will stop charging once it reaches 100% battery life.

iPad Hardware Overview

Getting started with the Care Team Tablet 

Prior to getting started with engagement, it is important for members of the care team to feel comfortable controlling the tablet. For those that have experience using a smartphone or tablet, many of the concepts and features will be familiar.  

If you have the Care Team tablet nearby, follow along with the following lessons to ensure your understanding of key features.

The Home Button

The circular button on the front of the screen is known as the Home button, and is central to navigating the tablet. As you just learned, the Home button is used to wake and unlock the device.  

The Home button is also used to exit apps. When you unlock the tablet, available applications display on the Home Screen. From the Home Screen, you can tap on an application to open it.

When you are ready to exit the app, press and release the Home button to return to the Home Screen.

Volume Buttons

When the tablet is positioned horizontally (landscape) in the case, the oval shaped volume buttons are located on the left side of the top edge. The button on the left increases the volume, and the button on the right decreases the volume.

Power Button

When the tablet is positioned horizontally (landscape) in the case, the oval shaped Power button is located on the top of the left edge. To power the device on and off, hold the Power button down for approximately 5 seconds.  

It is rare that you need to power down the tablet. If the tablet is not working properly, it can be helpful to power it off and on. Otherwise, during day to day use, you can leave the tablet on and conserve battery by putting it into sleep mode.

Audio Jack

The tablet has built-in speakers to play audio for music and videos, but you can also connect accessories for audio output. When the tablet is positioned horizontally (landscape) in the case, the audio jack opening is located on the lower left edge.

By inserting headphones into the audio jack, you can listen to sounds from the device without disturbing others. You can also use a 3.5 mm audio cord to connect the tablet to an external speaker.

Power Connector

The tablet gets approximately 8-10 hours of use on a full battery charge. The battery life displays as a percentage in the upper right corner of the screen.  

To charge, insert the charging base station into the wall and the Lightning charging cord into the power connector. It takes approximately 5-7 hours to fully charge the iPad.  

Unlike some other electronics, it is safe to charge an iPad overnight; the device will stop charging once it reaches 100% battery life.

Care Team Tablets


  • iPad Hardware Overview 

Care Team Tablets


  • Using the Protective Case 

The iPad Folio Case

Protecting against accidential damage & improving user experience

Each Care Team Tablet is setup with a Speck Balance Folio iPad case that can be used for: 


  • Protecting the Tablet - The case includes a secure closure, protective lining, and four foot drop protection.  
  • Viewing the Screen - The case can be used to orient the tablet in a variety of positions to make seeing and tapping the screen easier.  
  • Conserving Battery - The tablet cover will automatically put your device in sleep mode when shut, and wake it when opened.

Using the Case

The following configurations will help you get the most out the case:


1. Closed and Locked  

When the tablet is not being used, close the cover to protect the screen and use the latch to secure. When closed, the tablet automatically enters Sleep Mode, which turns off the screen and conserves battery life.

2. Holding the Tablet

When you are using the tablet to look at photos or videos, often times holding the tablet in your hands is the easiest way to ensure the proper viewing angle. When holding the tablet, undo the latch and fold the tablet cover directly behind the screen. You can hold the tablet vertically (portrait) or horizontally (landscape) and the screen will adjust accordingly.

3. Upright Viewing Angles

If you are watching a video or engaging in activity that requires looking at the screen for a prolonged period of time, it can be helpful to sit the tablet on a surface and position it upright. To position the tablet upright, open the cover and place it face down on the surface. On the backside of the cover, there are slots for holding the tablet upright. Lift the tablet and place the ridges on the bottom edge of the iPad case into the open slots.

4. Low Viewing Angle 

If you are playing a game or engaging in another interactive activity that requires touching the screen, positioning the tablet at low viewing angle can make it easier to see and tap. To position the tablet at a low angle, open the cover and fold it towards the tablet - tucking it between the device and back cover. Make sure that latch is folded back, so the edge of the cover fits securely in the crease between the back cover and device.

The iPad Folio Case

Protecting against accidential damage & improving user experience

Each Care Team Tablet is setup with a Speck Balance Folio iPad case that can be used for: 


  • Protecting the Tablet - The case includes a secure closure, protective lining, and four foot drop protection.  
  • Viewing the Screen - The case can be used to orient the tablet in a variety of positions to make seeing and tapping the screen easier.  
  • Conserving Battery - The tablet cover will automatically put your device in sleep mode when shut, and wake it when opened.

Using the Case

The following configurations will help you get the most out the case:


1. Closed and Locked  

When the tablet is not being used, close the cover to protect the screen and use the latch to secure. When closed, the tablet automatically enters Sleep Mode, which turns off the screen and conserves battery life.

2. Holding the Tablet

When you are using the tablet to look at photos or videos, often times holding the tablet in your hands is the easiest way to ensure the proper viewing angle. When holding the tablet, undo the latch and fold the tablet cover directly behind the screen. You can hold the tablet vertically (portrait) or horizontally (landscape) and the screen will adjust accordingly.

3. Upright Viewing Angles

If you are watching a video or engaging in activity that requires looking at the screen for a prolonged period of time, it can be helpful to sit the tablet on a surface and position it upright. To position the tablet upright, open the cover and place it face down on the surface. On the backside of the cover, there are slots for holding the tablet upright. Lift the tablet and place the ridges on the bottom edge of the iPad case into the open slots.

4. Low Viewing Angle 

If you are playing a game or engaging in another interactive activity that requires touching the screen, positioning the tablet at low viewing angle can make it easier to see and tap. To position the tablet at a low angle, open the cover and fold it towards the tablet - tucking it between the device and back cover. Make sure that latch is folded back, so the edge of the cover fits securely in the crease between the back cover and device.

Care Team Tablets


  • Using the Protective Case 

Care Team Tablets


  • Connectivity Options 

Connectivity

Utilizng Wi-Fi, Cellular Data Connections

Many of the built-in apps on the Care Team Tablet require, or can be enhanced by, being connected to the Internet. There are two options for connecting to the Internet - Wi-Fi and cellular data. 

Wi-Fi Overview

What is Wi-Fi?

Wireless connectivity, often known as Wi-Fi, is the technology that allows a device to connect to the internet without the need for a physical wired connection. A small device known as a wireless transmitter, or hub, is required; this device receives information from the internet via a home or business broadband connection.


Where is Wi-Fi available?

Wireless connectivity, often known as Wi-Fi, is the technology that allows a device to connect to the internet without the need for a physical wired connection. A small device known as a wireless transmitter, or hub, is required; this device receives information from the internet via a home or business broadband connection.


Why connect to Wi-Fi?

Most Wi-Fi connections allow for unlimited data usage, and can, therefore, limit reliance on cellular data (see following section).


How do you connect to Wi-Fi?

Most private wireless networks require entering a unique password. Once you enter the password and connect to the network, the tablet will automatically connect in the future.

To connect to Wi-Fi:

1. Open the Settings app

Choose a Network:

2. Select Wi-Fi from the menu on the left.  

3. Available networks will display under CHOOSE A NETWORK. Tap on the desired network.

Enter Your Password

4. Enter the password for the network and tap “Join”.  


Cellular Data Overview

What is cellular data?

A cellular data network can be used to connect to the Internet when a Wi-Fi Network is not available. Cellular data plans are set up through carriers - such as Verizon, AT&T, Sprint, & T-Mobile - and provide access to the Internet through cell towers.


Where is cellular data available?

WiFi has a limited range, whereas cellular data is available as long as you are within your carrier’s coverage.


 How does is work?

Care Team Tablets are set up with a cellular data plan. This ensures that caregivers can connect to the Internet when caring for individuals that do not have Internet access.  

Each organization has cellular data plans that allow for a certain amount of usage that is shared between all of your organization's devices. By using a Wi-Fi connection when available, your organizations can limit cellular data usage and prevent overages.

Connectivity

Utilizng Wi-Fi, Cellular Data Connections

Many of the built-in apps on the Care Team Tablet require, or can be enhanced by, being connected to the Internet. There are two options for connecting to the Internet - Wi-Fi and cellular data. 

Wi-Fi Overview

What is Wi-Fi?

Wireless connectivity, often known as Wi-Fi, is the technology that allows a device to connect to the internet without the need for a physical wired connection. A small device known as a wireless transmitter, or hub, is required; this device receives information from the internet via a home or business broadband connection.


Where is Wi-Fi available?

Wireless connectivity, often known as Wi-Fi, is the technology that allows a device to connect to the internet without the need for a physical wired connection. A small device known as a wireless transmitter, or hub, is required; this device receives information from the internet via a home or business broadband connection.


Why connect to Wi-Fi?

Most Wi-Fi connections allow for unlimited data usage, and can, therefore, limit reliance on cellular data (see following section).


How do you connect to Wi-Fi?

Most private wireless networks require entering a unique password. Once you enter the password and connect to the network, the tablet will automatically connect in the future.

To connect to Wi-Fi:

1. Open the Settings app

Choose a Network:

2. Select Wi-Fi from the menu on the left.  

3. Available networks will display under CHOOSE A NETWORK. Tap on the desired network.

Enter Your Password

4. Enter the password for the network and tap “Join”.  


Cellular Data Overview

What is cellular data?

A cellular data network can be used to connect to the Internet when a Wi-Fi Network is not available. Cellular data plans are set up through carriers - such as Verizon, AT&T, Sprint, & T-Mobile - and provide access to the Internet through cell towers.


Where is cellular data available?

WiFi has a limited range, whereas cellular data is available as long as you are within your carrier’s coverage.


 How does is work?

Care Team Tablets are set up with a cellular data plan. This ensures that caregivers can connect to the Internet when caring for individuals that do not have Internet access.  

Each organization has cellular data plans that allow for a certain amount of usage that is shared between all of your organization's devices. By using a Wi-Fi connection when available, your organizations can limit cellular data usage and prevent overages.

Care Team Tablets


  • Connectivity Options